How GhostShield support works
The contact form above goes to info@ghostshield.ai, and so does everything else — one inbox, read by the people who build GhostShield. You will get an automatic confirmation with your message copied back the moment you send it, so you know it arrived.
What to include
Everything reaches the same place, so there is no wrong address to pick. What speeds up an answer is what you put in the message:
- Account, billing, refunds: the email address on your subscription, so we can find it.
- Technical issues, crashes, connection problems: your operating system, the app version, and what happened just before it went wrong.
- Privacy or data requests (GDPR, CCPA): say which right you are exercising. We respond within the statutory windows — 30 days for GDPR, 45 for CCPA.
- Security disclosure: enough detail to reproduce it. We do not run a bug-bounty programme.
- Press, partnerships, affiliate: what you have in mind. Affiliate details are at /earn.
Before you write — common answers
A lot of inbound questions have the same root causes. If any of these apply, you can usually resolve the issue faster yourself:
- App won't connect: try a different server. The first server on the list isn't always the closest. See the methodology for how routing works.
- Slow speeds: WireGuard typically retains 85-95% of line speed; if you're below 70%, switch to a server closer to your location.
- Streaming service blocking the VPN: switch to a different city on the same country. See the specific streaming guide for that service.
- Billing question: invoices and payment history are at Dashboard → Settings → Billing. Refunds within 30 days of first payment are automatic — reply “refund” to the order confirmation email.
- Lost access: password reset at /forgot-password.
Response-time commitments
Paid subscribers: under 12 hours during business days (Monday-Friday UTC). Trial users: under 24 hours during business days. Weekends and holidays: best-effort, usually within 48 hours. If you haven't heard back within those windows, your message almost certainly got caught in a spam filter — email info@ghostshield.ai directly from a different address.